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Ideas for putting AI to work inside your business
Practical guides on agents, context, traceability and data, written by the team that builds Unelia.
Automate without losing control: how to decide what to delegate to AI
Not everything that can be automated should be automated the same way. Separating what AI looks up, what it proposes and what it does on its own is what lets you delegate with confidence.
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11 articlesAutomate without losing control: how to decide what to delegate to AI
Not everything that can be automated should be automated the same way. Separating what AI looks up, what it proposes and what it does on its own is what lets you delegate with confidence.
What MCP is and how to connect Claude to your business data
The Model Context Protocol lets an AI assistant use real tools with defined permissions. Here's how it works and how to switch it on in Unelia in a few steps.
Why your business's AI needs context, not just a good model
Models keep getting better, but without knowing your clients, your rules and your history, they still answer in the abstract. Context is what turns AI into a useful colleague.
Human, delegated or autonomous: how to log what each AI does
When people and agents work on the same data, knowing who did what is no longer optional. Here's how Unelia tells the three types of action apart.
Five sales tasks you can hand over to an agent today
Preparing meetings, spotting forgotten proposals or drafting follow-ups: repetitive tasks that an agent with context handles well, freeing up hours for the sales team.
WhatsApp Business with AI: reply fast without losing control
Your clients message you on WhatsApp and expect an instant reply. With Unelia, an agent suggests a reply with the real status of the case, and a person decides whether to send it.
How to prepare your team to work with AI agents
Adopting agents isn't a technical project: it's a change in how you work. Four steps to help your team use them confidently from the very first week.
MCP or API: which option to choose for connecting your agents
MCP is ideal for assistants like Claude or ChatGPT; the API, for integrations and your own agents. Here's when to use each.
Designing roles and permissions for AI agents, step by step
An agent should be able to do exactly what it needs and nothing more. Here's how to design a role for a follow-up, sorting or customer service agent.
How to prepare a sales meeting in one minute with Claude
History, open issues and three talking points: the exact prompt sales teams use with Unelia and Claude.
Five rules for an agent to reply on WhatsApp in your tone
A WhatsApp message says a lot about your business. These judgement rules help the agent sound like your team, not like a robot.
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