Terms of service

Scope

These terms govern the subscription to and use of Unelia Cloud, Unelia's managed service, between its owner, identified in the Legal notice, and the business or professional subscribing to it (the customer). By creating an account, the customer accepts them.

Unelia Cloud is aimed at businesses and professionals. If you subscribe as a consumer, the rights granted to you by consumer law will also apply.

Account and access

• The customer provides accurate information and keeps it up to date.
• Each person uses their own credentials and keeps them secret. We recommend enabling two-step verification.
• The workspace administrator decides who gets access, with which role, and which AI agents are connected.
• The customer will notify us at info@unelia.com if they suspect unauthorised access.

Free plan and pricing

Unelia Free is free of charge and requires no card. It includes unlimited users, one connected AI agent, 500 MB of storage and 1,000 operations a month.

The modules and capacity the customer turns on are charged: Email module (€25 a month plus a tiered price per account), WhatsApp module (€25 a month plus a tiered price per number), Multi-agent (€25 a month), additional storage packs (from €12 a month) and additional operations (€19 a month, up to 10,000 operations). The applicable details are those published on the Pricing page at the time of subscription.

Prices exclude VAT and third-party costs. The Enterprise plan is contracted under specific conditions.

Payment and cancellation

Modules and additional capacity are billed monthly in advance and charged to the payment method provided by the customer.

You can turn off modules at any time from Settings and keep using Unelia Free. Periods already billed are not refunded, unless the law provides otherwise.

If we change prices, we will give you at least 30 days' notice and the change will apply from the next billing period.

Acceptable use

The customer is responsible for how their team and agents use the service. You may not:

• Send unsolicited commercial messages or bulk messages that breach the law or WhatsApp's policies.
• Store or process data without a legal basis, or unlawful content.
• Attempt to access other customers' data or circumvent the service's limits and security.
• Resell the service without a prior agreement with Unelia.

AI agents and integrations

The customer decides which AI models and apps to connect, and with which permissions. Each agent acts with the role assigned to it and Unelia logs its actions, showing whether they were taken by a person or by AI.

AI-generated responses may contain errors. The customer should review them before using them for important decisions. Unelia is not responsible for content generated by third-party models.

Third-party services, such as Anthropic, OpenAI, Google or Meta, are governed by their own terms, which the customer accepts when connecting them.

Customer data

The data the customer stores in Unelia Cloud belongs to the customer. Unelia processes it as a data processor under article 28 of the GDPR: only on the customer's instructions, to provide the service, under a duty of confidentiality and on servers in the European Union.

The customer can export their data at any time. After cancellation, we keep it for 30 days so it can be recovered and then delete it, including from backups in their normal rotation cycle.

The data processing agreement and the list of sub-processors are available on request at info@unelia.com.

Availability and support

We work to keep the service continuously available. We will give advance notice of scheduled maintenance whenever possible. Availability commitments and response times for the Enterprise plan are set out in its contract.

Intellectual property

The software, brand and design of Unelia Cloud belong to their owner. The customer obtains a non-exclusive right of use for the duration of the contract.

Liability

Unelia is not liable for indirect damage, such as loss of profit or of business opportunities. Unelia's total liability to the customer is limited to the amount paid by the customer in the 12 months before the event giving rise to it.

This limitation does not apply in cases of wilful misconduct or gross negligence, nor to the rights granted to consumers by law.

Term, suspension and cancellation

The contract lasts as long as the account is active. We may suspend access, with prior notice except in urgent cases, for non-payment or a serious breach of these terms. The customer can cancel at any time from Settings or by emailing info@unelia.com.

Changes to the terms

If we change these terms, we will notify you by email at least 30 days in advance. If you do not agree, you can cancel before they take effect.

Governing law and jurisdiction

These terms are governed by Spanish law. Any dispute will be submitted to the courts of Lleida, unless the customer is a consumer, in which case the courts of their place of residence will have jurisdiction.