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WhatsApp Business with AI: reply fast without losing control
Your clients message you on WhatsApp and expect an instant reply. With Unelia, an agent suggests a reply with the real status of the case, and a person decides whether to send it.
WhatsApp has become the main channel for many service businesses. The problem is that conversations live on each person's phone, far from the client's history.
Conversations linked to the client
When you connect WhatsApp Business to Unelia, each message is automatically linked to the right client and case. The team sees the whole conversation, not just what's on their own phone.
Replies with context
When a message comes in, the agent checks the real status of the case and suggests a reply. A person reviews it, tweaks it if needed and sends it.
The speed of an assistant with the oversight of a person: that's the balance clients are looking for.
Best practices
- Start with suggested replies, not automatic ones.
- Define your business's tone in the judgement rules.
- Review the log every week to fine-tune the agent's behaviour.
Over time, you can let the agent answer common questions on its own (opening hours, order status) and leave the rest to the team.